Cancellation Policy

Meal prep services in your home or office: 

You can cancel your booking free of charge up to 72 hours before the scheduled arrival time of the cook by sending an email to cooking@joyandmeal.com.

Event cooking services in your home or office: 

You can cancel your booking free of charge up to 5 days before the efore the scheduled arrival time of the cook by sending an email to cooking@joyandmeal.com.

On-demand cooking classes in our locations:

In case of cancellation of your booking the following flat
rates apply:

        from acceptance of the offer: 10% of the planned costs

       from 5 weeks before the event: 30% of the planned costs

       from 3 weeks before the event: 50% of the planned costs

       from 2 weeks before the event: 60% of the planned costs

       from 1 week before the event: 80% of the planned costs

       from 3 days before event: 90% of the planned costs

       from 1 day before event and in case of no-show: 100% of the planned costs.

Public cooking classes (open groups):

If you cannot attend the cooking class you booked, these are your options:

-Up to 48h before the event: get a refund in form of a voucher or transfer your ticket to another person free of charge. For that you need to inform us via email at cooking@joyandmeal.com, before the start of the cooking class. 

-Less than 48h before the event: you can transfer your ticket to another person free of charge. For that you need to inform us via email at cooking@joyandmeal.com, before the start of the cooking class. 

We reserve the right to cancel the public cooking classes if the minimum number of participants is not reached. In this case you will get a 100% refund.

Gift vouchers: 

Gift vouchers will not be refunded in cash. You can use your voucher to book any of the cooking services in our platform, or transfer the voucher to another person.